Legal
Cancellation Policy
Last updated 2 October 2026
You can cancel your FolksFlow subscription at any time. This policy explains how cancellation works. Refunds are covered in our Refund Policy.
1. How to cancel
Your organization's FolksFlow administrator can cancel by emailing support@folksflow.com from the account's billing or admin contact. We confirm every cancellation in writing within 2 working days.
2. When it takes effect
- Monthly plans: the subscription stays active until the end of the month already paid for and is not renewed.
- Yearly plans: the subscription stays active until the end of the paid year, unless you ask for a refund of unused months under the Refund Policy.
- Free trials: a trial ends on its own and is never converted to a paid plan without your approval.
3. Your data after cancellation
You can export your data at any time while the subscription is active. After it ends we keep your deployment and data for 30 days so you can change your mind or ask for an export. After that, the deployment and its data are permanently deleted, except for invoices and records we must keep by law.
4. Cancellation by us
We may suspend or end a subscription that is unpaid for more than 30 days after its due date, or that breaches the Terms of Service. We will give notice by email before doing so, except where the law or the safety of the service requires immediate action.
5. Contact
Wonderfolks Interactive LLP, Calicut, Kerala, India. Email: support@folksflow.com.