Terms of Service

FolksFlow brings together employee records, projects and tasks, timesheets, leave, attendance, payroll, project finance and team chat. It can connect to Microsoft 365 (sign-in, Outlook mail and calendar, Microsoft Teams) and to WhatsApp for notifications, when your organization turns those features on.

Each Customer's FolksFlow runs in that Customer's own cloud environment. Wonderfolks operates a separate licensing service that checks whether a deployment holds a valid license. The features available to you depend on your organization's plan and on what your organization's administrators have enabled.

• Your account is created and managed by your organization. Your organization decides whether you sign in with Microsoft or with a password, and what you can see and do.
• Keep your password and your Microsoft account secure, do not share them, and tell your administrator straight away if you think someone else has used your account.
• You are responsible for what happens under your account, and for the accuracy of the timesheets, leave requests and other information you submit.
• Your organization may suspend or close your account at any time, for example when you leave it.

You agree not to:

• access data or features your role does not give you, or try to get around permissions, licensing or security controls;
• probe, scan or test the service for vulnerabilities, or disrupt it, except under a security test your organization has authorized in writing;
• upload malware, or content that is unlawful, infringing, harassing or discriminatory;
• use FolksFlow to send spam, or messages people have not agreed to receive;
• copy, modify, reverse engineer or resell the software, except as the law expressly allows;
• record false hours, attendance or expenses, or submit information you know is inaccurate.

Information entered into FolksFlow (employee records, timesheets, payroll, messages, files and the rest) belongs to the Customer. The Customer decides what is collected, who can see it, how long it is kept and when it is deleted. Wonderfolks does not access a Customer's deployment or its data except when the Customer asks us to, for example to provide support, and then only as needed for that purpose.

How personal information is handled is described in the Privacy Policy.

Some features rely on services run by others, such as Microsoft 365 and the WhatsApp Business Platform from Meta. When your organization connects them, your use of those features is also subject to that provider's terms, and Wonderfolks is not responsible for the availability or conduct of those services.

FolksFlow calculates payslips, balances and reports from the rules and figures your organization sets up. It is a tool, not professional advice. Your organization remains responsible for checking payroll, statutory deductions, tax filings, leave entitlements and employment decisions, and for complying with the labour and tax laws that apply to it.

The FolksFlow software, name, logo and documentation belong to Wonderfolks and its licensors. Your organization's license lets you use FolksFlow for your organization's internal purposes while that license is active. Nothing in these terms transfers ownership of the software to you. If you send us feedback or suggestions, we may use them without any obligation to you.

We work to keep FolksFlow reliable and secure, but we do not promise that it will be uninterrupted or error free. Because each deployment runs in the Customer's own cloud, its availability also depends on that environment. We may improve, change or retire features over time. If a license expires or is not renewed, access may be limited until it is renewed.

To the extent the law allows, FolksFlow is provided "as is", and Wonderfolks is not liable for indirect, incidental or consequential loss, or for loss of profits, revenue or data, arising from your use of the service. Our total liability to a Customer is limited as set out in the Customer's agreement with us. Nothing in these terms limits liability that cannot be limited under applicable law.

Your access ends when your organization closes your account or its FolksFlow license ends. We or your organization may suspend access that breaks these terms or puts the service or other people at risk. Sections 4, 7, 9 and 12 continue to apply after access ends.

We may update these terms from time to time. When we do, we will change the date at the top of this page, and for significant changes we will let your organization know in advance. Continuing to use FolksFlow after a change takes effect means you accept the updated terms.

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute arising from them, unless your organization's agreement with Wonderfolks says otherwise.

For questions about your account or your organization's data, contact your organization's FolksFlow administrator first. For questions about these terms, write to Wonderfolks Interactive LLP, Calicut, Kerala, India at support@folksflow.com.