Refund Policy

Starter and Business plans start with a 14 day free trial. Nothing is charged during the trial, so there is nothing to refund if you decide not to continue.

• First payment: if you are not satisfied, ask for a refund within 7 days of your first paid invoice and we will refund it in full.
• Yearly plans: if you cancel a yearly plan within 30 days of its start or renewal, we refund the unused months, less any discount that applied to the yearly term.
• Billing errors: duplicate charges, or charges after a cancellation that was confirmed in writing, are always refunded in full.
• Service failure: if we fail to meet a service level in your agreement, credits or refunds are given as that agreement sets out.

• Monthly plans for a month that has already started, other than the first payment above.
• Unused user seats during a billing period. Removing people reduces the next invoice instead.
• One-time services already delivered, such as setup, data migration, custom development or training.
• Accounts suspended or ended for a breach of the Terms of Service.

Email support@folksflow.com from your organization's billing or admin contact with the invoice number and the reason. We reply within 2 working days.

Approved refunds are paid to the original payment method within 5 to 7 working days of approval. Your bank or card issuer may take a few more days to show it. Taxes are refunded or adjusted through a credit note as the law requires.

Wonderfolks Interactive LLP, Calicut, Kerala, India. Email: support@folksflow.com.